An experience is a unique and unforgettable activity or adventure that you can enjoy yourself or gift to someone special. To purchase, simply choose your experience and complete the checkout process. The recipient can then redeem it whenever it’s most convenient for them.
For more information, please visit our Contact us.

The validity of experience vouchers varies from 10 to 12 months from date of purchase, depending on the experience. You can find the exact validity period on your voucher.

Once the voucher/Ticket issued Refund is not acceptable, but you can always give your voucher as a gift (unless the Fine Print specifies otherwise). Your voucher is always worth at least the amount you paid for it.
Refund is only acceptable if the services provider is permanently closed

No. Each voucher has its own expiry date. Please check the validity period on your Shuruw voucher for more details.

Generally, our experiences cover the cost of the activity itself. However, some experiences may have optional add-ons or upgrades that can incur additional charges. These details are typically outlined on our website.

Some experiences may have age restrictions or recommendations. These details are provided on our website, so you can choose an experience suitable for the recipient.

Yes, you can add multiple experiences to your cart and purchase them together in one transaction for added convenience.

We prioritise safety and adhere to local health guidelines. Please check the individual experience details for specific safety measures and requirements.

We welcome collaborations with local small businesses that offer exciting activities and excellent customer service. Please reach out to Info@shuruw.com to discuss partnership opportunities and co-marketing activities.